Your directive only works if the right people are ready to act
A Medical Directive is a document that sits dormant until the worst day of someone's life. On that day, the people named in it must act quickly, clearly, and together. Care Team makes sure they're prepared.
Prepare your team before you need them
Most people name a healthcare agent in their directive but never tell them. Care Team changes that — with one tap, your agent receives a professional invitation explaining what you're asking, what it involves, and how to accept.
Professional invitation templates
Choose from warm, direct, or family-oriented templates. Names, links, and QR codes fill in automatically. No blank-page anxiety.
One-tap accept with opt-in
Your agent accepts via a simple link — no account needed. They opt in to notifications so emails land in their inbox, not spam.
Agent onboarding packet
After accepting, your agent receives your directive link, a QR code to save, and step-by-step instructions for what to do in an emergency.
"Know Your Rights" reference
Jurisdiction-specific guidance and template phrases so your agent can advocate confidently — even if medical staff push back.
Medical staff templates
Printable letters for physicians: introduction, treatment objection, transfer request. Ready to hand to a doctor, not composed in a panic.
Agent portal
Your agent gets their own portal — no account needed. View directive, download PDF, update contact info, access Know Your Rights.
Keep your team current — automatically
Life changes. Your directive should keep up — and so should the people in it. Care Team ensures nobody is ever working from outdated information.
Automatic update notifications
Change your blood choices, update your agent, move to a new state — every opted-in contact gets notified by SMS and email within 30 minutes.
Annual check-ins
Once a year, your agents receive a check-in: Is your phone number current? Are you still willing to serve? Problems found before they matter.
Emergency drills
Run a drill. Everyone gets a clearly-marked test alert. You get a report: who responded, how fast, whose email bounced. Find gaps before a real emergency.
Contact monitoring
Bounced emails and failed SMS deliveries surface proactive warnings so you can update contact info before it matters.
When it matters, everyone moves
Your agent gets a call from the hospital. Your cousin is unconscious. Treatment decisions need to be made now. Your agent opens the app and taps one button.
One-tap emergency alert
Every contact on your directive receives an immediate SMS and email. No phone trees. No calling one person at a time. One tap, everyone knows.
Role-specific instructions
Each person gets exactly what they need to do: 'Go to the hospital and present the directive.' 'If the primary agent doesn't respond in 15 minutes, you step in.' 'Stand by to confirm authenticity.'
Real-time coordination board
All contacts land on a shared page — who's been notified, who's on their way, who's at the hospital. One-tap status updates. No confusion.
Automatic escalation
If your primary agent doesn't respond in 15 minutes, the alternate is promoted. At 30 minutes, all contacts are alerted. Nobody falls through the cracks.
Imagine this
Maria is in a car accident. She's unconscious. A paramedic scans the QR code on her phone's lock screen.
Her healthcare agent Paulo receives an SMS within seconds. He opens the app and taps the emergency alert. Instantly:
- Ana (alternate agent) gets: "Paulo is on his way. Stand by in case he can't get there."
- Dr. Garcia (physician) gets: "Review Maria's directive at this link."
- Maria's mother gets: "Maria's Care Team has been activated. Track status here."
Paulo arrives at the hospital, opens the agent portal, and hands the doctor a printed letter introducing the directive. The coordination board shows everyone that the directive has been presented.
This took 8 minutes. Without Care Team, it would have been hours of confused phone calls — if the agent even knew the directive existed.
A directive without a prepared team is a document that might never be read
Care Team is included with Plus — everything you need to build, maintain, and mobilize your emergency response team.